Welcome to TYR Store’s FAQ section! We’ve compiled answers to the most common questions about our water sports gear, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About TYR Store
Who is TYR Store’s target customer?
TYR Store caters to water sports enthusiasts of all levels, including competitive swimmers, lifeguards, and recreational users. Our product range serves men, women, boys, and girls, with specialized equipment for various aquatic activities and training needs.
What is TYR Store’s style and product focus?
We offer premium swim gear and water sports equipment with a focus on quality and performance. Our store features a clean, straightforward design that highlights our high-quality products, making it easy for customers to find exactly what they need for their aquatic adventures.
Products
What types of products do you offer?
Our product categories include:
- Swimwear for men, women, boys, and girls
- Backpacks & bags
- Guard & rescue equipment
- Dryland training gear
- Electronics for aquatic sports
- Facility & deck equipment
- Sport-specific gear categorized by activity
How do I choose the right size for swimwear?
We provide detailed size charts for all our swimwear products. Please refer to the specific product page for measurements. If you need assistance selecting the right size, our customer service team is happy to help.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide, except to Asia and select remote regions due to logistical constraints. If you’re unsure whether we ship to your location, please contact us before placing your order.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD) via DHL or FedEx – 10-15 business days after dispatch
- Free Shipping via EMS for orders over $50 USD – 15-25 business days after dispatch
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can monitor your package’s journey from our facility in Oklahoma City to your location.
What if I need my gear faster?
For urgent delivery needs, please contact our customer service team before placing your order. While we can’t guarantee expedited shipping in all cases, we’ll do our best to accommodate your aquatic adventures.
Returns & Exchanges
What is your return policy?
We stand behind our products. If you’re not completely satisfied, you may return items within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact Information
How can I contact TYR Store?
You can reach our customer service team at:
- Email: [email protected]
- Mailing Address: 3386 Late Avenue, Oklahoma City, US 73102
At TYR Store, we’re committed to getting your water sports equipment to you as efficiently as possible, so you can focus on making waves in your aquatic adventures. Happy swimming!