Returns & Exchanges

At TYR Store, we’re committed to your complete satisfaction with our premium swimwear and aquatic equipment. If you’re not entirely happy with your purchase, our straightforward returns and exchanges policy makes it easy to get what you need for your water sports activities.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

• Be in its original, unused condition with all tags attached
• Include the original packaging (especially important for competition swimwear and technical equipment)
• Be accompanied by the original receipt or proof of purchase
• Not be part of our non-returnable items (see below)

Non-Returnable Items

For hygiene and safety reasons, the following aquatic products cannot be returned or exchanged:

• Personal electronics designed for swim training (waterproof headphones, swim trackers)
• Opened packages of competition-grade swim caps
• Custom-ordered or personalized swim gear
• Guard & Rescue Equipment that shows any signs of use

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information (or use our template below):

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• Our return address in Oklahoma City
• For exchanges: information about product availability

Step 3: Package and Ship Your Return

Securely package your item(s) including:

• All original packaging and tags
• A copy of your receipt or order confirmation
• The RMA number clearly visible on the package

Ship to:
TYR Store Returns
3386 Late Avenue
Oklahoma City, OK 73102
USA

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5-7 business days):

• Refunds: Processed to your original payment method within 3-5 business days
• Exchanges: Shipped via your preferred method (standard or free shipping)

International Returns (Outside U.S.)

For our global customers (excluding Asia and remote regions):

• Return shipping costs are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid customs fees
• Refunds will be issued in USD and may take 7-10 business days to appear

Damaged or Defective Items

If you receive a damaged or defective product (especially important for competition swimwear or lifeguard equipment):

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll cover return shipping costs and expedite your replacement

Frequently Asked Questions

How long until I receive my refund?

Refunds typically appear in your account within 5-10 business days after we process your return, depending on your financial institution.

Can I exchange for a different size or color?

Absolutely! Just indicate your preferred item in your return request. Exchanges are subject to availability.

What if I received the wrong item?

We’ll arrange for return shipping at our expense and expedite the correct item to you immediately.