Shipping Policy

At TYR Store, we’re dedicated to getting your premium swimwear and aquatic equipment to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain remote regions and parts of Asia.

Returns & Exchanges

We want you to be completely satisfied with your aquatic gear. If you need to return or exchange an item, please follow these simple steps:

Eligibility Requirements

To qualify for a return or exchange:

• Request must be made within 15 days of delivery
• Items must be unused, unworn, and in original condition with all tags attached
• Original packaging must be included (especially important for competition swimwear)
• Original receipt or proof of purchase must accompany the return

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• Our return address in Oklahoma City
• For exchanges: information about product availability

Step 3: Package and Ship Your Return

Securely package your item(s) including:

• All original packaging and tags
• A copy of your receipt or order confirmation
• The RMA number clearly visible on the package

Ship to:
TYR Store Returns
3386 Late Avenue
Oklahoma City, OK 73102
USA

Note: Return shipping costs are the customer’s responsibility unless the item is defective.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

• Refunds: Processed to your original payment method within 3-5 business days after we receive your return
• Exchanges: Shipped via your preferred method (standard or free shipping)

International Returns

For customers outside the U.S. (excluding Asia and remote regions):

• Return shipping costs are the customer’s responsibility
• Mark the package as “Returned Goods” to avoid customs fees
• Refunds will be issued in USD and may take 7-10 business days to appear

Damaged or Defective Items

If you receive a damaged or defective product (especially competition swimwear or lifeguard equipment):

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll cover return shipping costs and expedite your replacement

Frequently Asked Questions

How long until I receive my refund?

Refunds typically appear in your account within 5-10 business days after we process your return, depending on your financial institution.

Can I exchange for a different size or color?

Absolutely! Just indicate your preferred item in your return request. Exchanges are subject to availability.

What if I received the wrong item?

We’ll arrange for return shipping at our expense and expedite the correct item to you immediately.